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Refunds and Cancellation

Last updated 12 September 2026

Sigil sells two kinds of thing, and they work differently. Sigil Pro is a subscription: Personal at $1.99 a month, or Server at $4.99 a month for one server. The printed products are one-time purchases, made to order: the hoodie pen holder at $24.99 and a custom sign at $19.99 or $24.99 depending on its size. They have their own section at the bottom of this page.

Cancelling a subscription

Subscriptions are not open yet, so there is nothing to cancel today. Before anyone can subscribe, cancelling will work like this: one button, online, on your own, from your account page on sigilbot.io, from the link in your receipt email, or by typing /billing in Discord. You will not have to email us, talk to anyone, or explain why. The exact steps will be written here before the first subscription is sold.

What happens when you cancel

You keep your paid features until the end of the month you already paid for. If you cancel on day 3 of a billing month, Pro works normally through the last day of that month. Then it stops and you go back to the free tier.

We do not charge you again after you cancel.

We do not refund part of a month. Canceling on day 3 does not get you back the other 27 days. So there is no reason to wait until the last minute, cancel when you decide to, and use what you paid for.

The free tier keeps working after that. Unlimited plain black and white QR codes in the official Sigil server, with no watermark or caption on the image.

Your brand kit and history

When a Pro subscription ends, whether you canceled or a payment failed, your saved brand kit and your generation history are frozen for 60 days. Frozen means we keep them but you cannot use them.

  • Resubscribe within 60 days and everything comes back exactly as it was.
  • After 60 days, we delete the brand kit and the history permanently. We cannot get them back.

Your free tier access is not affected either way.

If you want your data gone sooner, type /sigil forget and we delete everything Sigil holds about you right away.

Refunds

We give refunds for genuine mistakes. The clearest examples:

  • You were charged twice in the same month.
  • You were charged after you canceled.
  • You were charged and Sigil Pro never worked for you.

To ask for one, come to our support server at https://discord.gg/KXJTS8U9yq and tell us your Discord username and roughly when the charge happened. We can find the rest.

We read every request and we are fair about it. We are a small company, not a refund maze.

We do not normally refund a month you used and changed your mind about. If something about your situation is unusual, tell us anyway. We would rather hear it.

How fast we respond

We reply to refund and billing messages within 3 business days.

If we approve a refund, we send it back to the original payment method. The money leaves our side within 10 business days of approval. How long it then takes to show up in your account is up to your bank or card issuer, and that part is out of our hands.

Price changes

If we ever change the price of Sigil Pro, we tell you at least 30 days before it hits your card, and we tell you in a way you will actually see. You can cancel before the new price starts.

Who we are

Sigil is operated by HappyDale Holding LLC, an Illinois limited liability company.

Support: https://discord.gg/KXJTS8U9yq

Printed products (hoodie pen holders and custom signs)

These are one-time purchases, made to order, so they work differently from the subscription. Everything below applies to both the hoodie pen holder and a custom sign.

  • Geometry passed. If the Studio marked your order Geometry passed, your design met the print limits and we make it as you drew it. If our inspection or yours finds a defect, we reprint it or refund you in full, your choice.
  • Needs a review. If the Studio marked your order Needs a review, a person checks it before printing. If we cannot make it well, we refund you in full and tell you in your Discord DMs, or on your order page if you bought from the website. If we can, it prints.
  • Changed your mind? Tell us in the support server before your order says Printing and we cancel and refund it. Once printing has started on a custom item we cannot refund a change of mind. A defective item is reprinted or refunded, and an item the carrier loses or damages in transit is reprinted or refunded once the carrier confirms it.
  • Refunds go back to the card you paid with, through Stripe, usually within 5 to 10 business days. How long it then takes to appear is your bank’s schedule, not ours.

If your order is late

We make a printed order in 3 to 7 business days, then it goes in the post. That is a real estimate, not a guarantee, so here is what happens when we miss it.

If we cannot ship your order within the time above, we tell you before that time runs out, not after, and we give you the choice: wait for the new date we give you, or cancel and get a full refund. You never have to chase us for it.

If we have not shipped within 30 days of your order and you have not agreed to a new date, we cancel it and refund you in full without waiting to be asked.

This applies to the hoodie pen holder and to custom signs, and it applies whether you ordered from the website or from Discord.

  • Deleting a website order. /sigil forget covers what we hold against a Discord account. If you bought from the website you may not have one, so ask us in the support server with your order number and we delete the order record, the design and the preview. We keep what tax and payment law requires us to keep, which is the record of the sale itself, not your design.

Ask in the official Sigil Discord support server: https://discord.gg/KXJTS8U9yq